Privacy Statement

At Probe Group, we respect your privacy and are committed to protecting your personal information. We collect, use, store and process personal information responsibly and in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African legislation.

This Privacy Statement provides a summary of how we collect and use your information when you visit our website. It should be read together with our PAIA Manual, Cookie Policy and other applicable privacy and information governance policies.

Information We Collect

Depending on how you interact with our website, we may collect information including:

• Your name, company name and contact details.
• Email address and telephone number.
• Information submitted through online enquiry forms or service requests.
• Website usage information such as your IP address, browser type, device information, pages visited and website activity.
• Information collected through cookies and website analytics to improve your browsing experience.

We collect only the information necessary to provide our services, communicate with you, improve our website and fulfil our legal and business obligations.

How We Use Your Information

Your personal information may be used to:

• Respond to your enquiries and requests.
• Provide products, services and customer support.
• Improve our website, products and customer experience.
• Communicate important updates regarding our products and services.
• Meet legal, regulatory and contractual obligations.
• Maintain the security and integrity of our systems.

Probe Group does not sell or trade your personal information to third parties.

Sharing Information

Where necessary, we may share your information with carefully selected service providers, business partners or professional advisers who assist us in delivering our services. These parties are contractually required to protect your information and may only process it for authorised business purposes.

We may also disclose personal information where required by law, court order or lawful request from a regulatory or government authority.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality, understand website performance and enhance your browsing experience.

You may disable cookies through your browser settings; however, some features of the website may not function as intended.

For more information, please refer to our Cookie Policy.

Data Security

Probe Group implements appropriate technical, administrative and organisational security measures to safeguard personal information against unauthorised access, disclosure, alteration or destruction.

While every reasonable effort is made to protect your information, no internet-based system can guarantee absolute security.

Your Rights

In accordance with POPIA, you have the right to:

• Access your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of information where legally permissible.
• Withdraw consent where processing is based on consent.
• Object to certain forms of processing.
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

Third-Party Websites

Our website may contain links to external websites for your convenience. Probe Group is not responsible for the privacy practices, security or content of third-party websites, and we encourage you to review their respective privacy policies before providing personal information.

Updates to this Privacy Statement

This Privacy Statement may be updated periodically to reflect changes in legislation, technology or our business operations. Any updates will be published on this website and become effective upon publication.

Contact Us

If you have any questions regarding this Privacy Statement, our processing of personal information, or wish to exercise your rights under POPIA or PAIA, please contact us:

Probe Group
Email: probe@probegroup.co.za